ZEG Story
Refund Policy
We hope you will like your order, however if by any chance, you will have a second thought we are happy to offer you a refund, exchange or replacement.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please make sure your item is in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@zegbeauty.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@zegbeauty.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
THOUGHTS ON: Empowerment.
You are Zeg SKINCARE: We believe that your true skin is in your hands, under your control and achieving that, is just a journey of transformation.
Our skincare solutions are powerful, our formulations deliver long-term solutions designed to fit with modern lifestyles.
To meet the challenges of the shifting environment, we have consciously crafted the collection to be respectful of the delicate balance of the world, striving to create sustainable solutions for the issues of modern living. We select ingredients that create a partnership of efficacy and authenticity. Unique, indigenous botanicals with a history of wellbeing and healing, work with established ingredients to balance skin health and wellbeing.
To us, ageing is power, knowledge, wisdom and insight. Ageing is a journey that is unique to each of us, our experiences, how they shape us and the expressions that sculpt our faces. Life lines are a privilege, they tell our story. We are in control of how that story is reflected by nourishing our skin to move with the passing of time.
We want to give you the best skin of your life, celebrate your journey.
Today, tomorrow and the day after tomorrow.
THOUGHTS ON: Skin.
We are Zeg SKINCARE: Irina and Nino, long-term friends, born in Georgia but raised by the world. We have been on a journey for many years, sharing our experiences as mothers, entrepreneurs, shaped by how life changes us and our skin. This connection gave us the strength and insight to create this collection.
Born from passion, crafted through personal experience, infused with a desire to share the exceptional beauty of our home.
From the hills and valleys, from the land to the lab…we beckon in a new dawn for skincare.